Iesha Mackey

Coordinate client admissions, intake, and enrollment for behavioral health services. Verify insurance coverage, schedule appointments, and maintain confidential electronic client records in accordance with HIPAA.

Managed high-volume inbound calls and scheduled/dispatched roadside assistance and towing services. Coordinated technicians using dispatch software and resolved customer service issues.

Delivered professional customer service in a fast-paced retail environment. Processed transactions accurately using point-of-sale systems and assisted with inventory and product questions.

Completed resident intake, registration, and required documentation. Assisted families with housing resources and community support services while maintaining confidential records.

Maintained detailed incident reports, security logs, and daily activity records. Monitored assigned areas, enforced safety procedures, and communicated with staff and emergency personnel.

Supervised employees across multiple job sites and monitored daily operations. Coordinated schedules, conducted site inspections, and trained new employees.

Registered patients and verified demographic and insurance information. Scheduled appointments, maintained patient records using Epic EMR, and coordinated referrals and transportation services.

Completed coursework in Human Services and Healthcare from 2018 to 2022.

Earned a High School Diploma.