Idunnu Adewumi
@idunnuadewumi
Detail-oriented remote chat support and AI/product reviewer focused on customer satisfaction.
NigeriaWhat I'm looking for
I’m a detail-oriented, highly responsive university student with hands-on experience in chat support, product reviewing, and AI interaction. I manage high volumes of customer messages while keeping conversations engaging, natural, and professionally written, using clear written English and strong emotional intelligence to drive positive outcomes.
Since 2025, I’ve worked remotely as a Chat Support Assistant and a Product & AI Reviewer, maintaining quick response times (under 2–3 minutes per message) and providing structured feedback from real usage. I follow scripts when needed, adapt to customer behavior, handle complaints calmly, and identify bugs, inconsistencies, and user experience issues—then translate them into detailed reports and actionable ratings.
Experience
Work history, roles, and key accomplishments
Chat Support Assistant
Self Employed
Jan 2025 - Present (1 year 5 months)
Managed and responded to high volumes of customer messages across chat platforms, maintaining engaging, personalized conversations to improve satisfaction. Handled complaints calmly and professionally while sustaining quick response times of under 2–3 minutes per message.
Product & AI Reviewer
Self Employed
Jan 2025 - Present (1 year 5 months)
Tested and reviewed digital products and AI tools to assess usability and performance, identifying bugs, inconsistencies, and user experience issues. Produced clear, structured reports with ratings based on real usage to improve product quality.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Abeokuta
Bachelor’s Degree (In Progress)
Bachelor’s degree program in progress at Federal University of Agriculture, Abeokuta, with expected graduation in 2027.
Leaving School Certificate
Leaving School Certificate
Completed the Leaving School Certificate.
WAEC Certificate
WAEC Certificate
Completed the WAEC Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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