At Nigerian Bottling Company Ltd, I manage omnichannel support tickets and resolve software, access, and account issues using Microsoft Intune and Azure AD Admin Center.
I authored support procedures and user guides that reduced recurring troubleshooting time by 40% across internal teams.
I spearheaded a multi-plant deployment and remote monitoring setup across 6+ facilities, improving environmental monitoring accuracy and cutting downtime risks by 30%.
Earlier, as an IT Support Intern at Nigerian Bottling Company Ltd, I provided remote and on-site support, configured devices, and diagnosed Windows and application issues. I also set up remote conference sessions using Microsoft Teams, Skype, and BlueJeans.
