idowu Abiola

I’m a results-focused, customer-centric professional with three years of experience across cold calling and chat/phone/email support. I’m known for building trust quickly, asking the right questions, and translating customer needs into clear next steps.

In my current acquisition virtual assistant role at Mattbuyhouses, I conduct outbound calls to potential property sellers, qualify leads, and schedule appointments to move contracts forward. I was trained on advanced sales techniques, including using personality profiles to improve seller rapport and optimizing negotiations. I also use a structured “three yes” process, close a minimum of two contracts per month by handling objections with empathy, and track call outcomes and contract status in CRM software.

Previously at Insurance Supermarket, I handled a constant flow of customer calls with minimal wait times while responding to requests for products, services, and company information. I actively listened to concerns, resolved issues or escalated major problems to supervisors, and kept customer data and service cases up to date—then followed up to maintain service standards. I also participated in Zoom training to stay current on product updates.

Earlier, as an Insurance Sales Representative, I generated leads and prospected through cold calling, networking, and referrals. I analyzed clients’ insurance needs and risk profiles, explained policy options, quoted and negotiated premiums, and processed applications and documentation accurately. Alongside consistent KPI performance and top recognition (Salesperson of the Month three times), I’ve delivered improvements like reducing claim processing time by 20% and achieving 120% of sales targets—grounded in strong communication, problem solving, and customer relationships.