Kelechi Ottih
@kelechiottih
Experienced Virtual Assistant focused on customer satisfaction and growth.
What I'm looking for
I am an experienced Virtual Assistant with a proven track record in driving customer satisfaction and maximizing profitability through strategic relationship building and effective communication. My expertise lies in managing CRM tools, optimizing customer interactions, and ensuring exceptional service delivery, which results in a splendid customer experience. With strong organizational skills and attention to detail, I focus on turning rapport into results.
Currently, I serve as a Transactions Coordinator at Offer Heroes, where I collaborate with the Dispositions Manager to coordinate all aspects of real estate transactions. My role involves overseeing document preparation, communicating with various stakeholders, and maintaining accurate transaction statuses in our CRM system. I have also excelled in previous roles, such as Acquisitions Rep and Appointment Setter, where my negotiation skills and ability to build rapport have significantly contributed to the company's success in the Wholesale Real Estate Market.
With a Master of Business Administration in Marketing and certifications in project management and data analytics, I am continuously seeking opportunities to leverage my skills in customer service, sales, or marketing to contribute to company growth. I am passionate about enhancing customer experiences and driving operational efficiency.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
AG Marketing
Sep 2023 - Present (1 year 9 months)
Ensured data accuracy in CRM systems and verified customer accounts to enhance data reliability. Monitored customer payments and maintained positive customer relations through timely follow-ups.
Transactions Coordinator/ Virtual Assistant
Offer Heroes
Sep 2023 - Present (1 year 9 months)
Coordinated real estate transactions from contract to closing, ensuring smooth operations and timely completion of documents. Communicated with various stakeholders to facilitate seamless transactions and maintained accurate client information in the CRM system.
Appointment Setter/ Leads Manager
Offer Heroes
Oct 2023 - Oct 2023 (0 months)
Managed lead appointments and engaged with homeowners to assess selling motivation. Crafted targeted campaigns that increased lead conversions and maintained accurate customer records using CRM tools.
Acquisitions Rep
Offer Heroes
Sep 2023 - Sep 2023 (0 months)
Engaged potential homeowners to gauge their motivation to sell, successfully contracting 14 properties in three months. Conducted property analysis and negotiated terms to secure favorable deals, contributing to the company's success in the Wholesale Real Estate Market.
Telemarketing Rep/ Appointment Setter
Insurance Supermarket International
Oct 2022 - Sep 2023 (11 months)
Exceeded appointment-setting targets, contributing to an average of 25 monthly sales. Built strong customer relationships and managed leads with CRM software to ensure consistent follow-up.
Sales Support Representative
Affordable Rent to Own
Feb 2021 - Jun 2022 (1 year 4 months)
Conducted customer outreach to generate interest in rent-to-own properties and guided customers through the registration process. Provided exceptional customer support and maintained accurate records in CRM systems.
Sales/ Customer Support Intern
Diplomat Farms and Services Limited
Jul 2017 - Jan 2018 (6 months)
Developed and implemented sales strategies while collaborating with directors to enhance sales efforts. Managed cold-calling campaigns and increased company visibility through social media management.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Master of Business Administration, Marketing
2022 - 2024
Pursuing a Master of Business Administration with a focus on Marketing, enhancing skills in strategic marketing, customer relationship management, and business operations.
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Mechanical Engineering
2013 - 2017
Completed a Bachelor of Science in Mechanical Engineering, gaining a solid foundation in engineering principles, design, and analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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