Kelechi OttihKO
Open to opportunities

Kelechi Ottih

@kelechiottih

Experienced Virtual Assistant focused on customer satisfaction and growth.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction, offers growth opportunities, and allows me to leverage my skills in a dynamic environment.

I am an experienced Virtual Assistant with a proven track record in driving customer satisfaction and maximizing profitability through strategic relationship building and effective communication. My expertise lies in managing CRM tools, optimizing customer interactions, and ensuring exceptional service delivery, which results in a splendid customer experience. With strong organizational skills and attention to detail, I focus on turning rapport into results.

Currently, I serve as a Transactions Coordinator at Offer Heroes, where I collaborate with the Dispositions Manager to coordinate all aspects of real estate transactions. My role involves overseeing document preparation, communicating with various stakeholders, and maintaining accurate transaction statuses in our CRM system. I have also excelled in previous roles, such as Acquisitions Rep and Appointment Setter, where my negotiation skills and ability to build rapport have significantly contributed to the company's success in the Wholesale Real Estate Market.

With a Master of Business Administration in Marketing and certifications in project management and data analytics, I am continuously seeking opportunities to leverage my skills in customer service, sales, or marketing to contribute to company growth. I am passionate about enhancing customer experiences and driving operational efficiency.

Experience

Work history, roles, and key accomplishments

AM
Current

Data Entry Specialist

AG Marketing

Sep 2023 - Present (1 year 9 months)

Ensured data accuracy in CRM systems and verified customer accounts to enhance data reliability. Monitored customer payments and maintained positive customer relations through timely follow-ups.

OH
Current

Transactions Coordinator/ Virtual Assistant

Offer Heroes

Sep 2023 - Present (1 year 9 months)

Coordinated real estate transactions from contract to closing, ensuring smooth operations and timely completion of documents. Communicated with various stakeholders to facilitate seamless transactions and maintained accurate client information in the CRM system.

OH

Acquisitions Rep

Offer Heroes

Sep 2023 - Sep 2023 (0 months)

Engaged potential homeowners to gauge their motivation to sell, successfully contracting 14 properties in three months. Conducted property analysis and negotiated terms to secure favorable deals, contributing to the company's success in the Wholesale Real Estate Market.

AO

Sales Support Representative

Affordable Rent to Own

Feb 2021 - Jun 2022 (1 year 4 months)

Conducted customer outreach to generate interest in rent-to-own properties and guided customers through the registration process. Provided exceptional customer support and maintained accurate records in CRM systems.

Education

Degrees, certifications, and relevant coursework

NN

National Open University of Nigeria

Master of Business Administration, Marketing

2022 - 2024

Pursuing a Master of Business Administration with a focus on Marketing, enhancing skills in strategic marketing, customer relationship management, and business operations.

KT

Kwame Nkrumah University of Science and Technology

Bachelor of Science, Mechanical Engineering

2013 - 2017

Completed a Bachelor of Science in Mechanical Engineering, gaining a solid foundation in engineering principles, design, and analysis.

Tech stack

Software and tools used professionally

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Kelechi Ottih - Data Entry Specialist - AG Marketing | Himalayas