Open to opportunities

Mercy Mukami

@mercymukami

Message

Detail-oriented Virtual Assistant and Project Coordinator.

Kenya

Message

What I'm looking for

I am looking for opportunities in dynamic teams that value initiative, precision, and remote coordination.

I am a detail-oriented Virtual Assistant and Project Coordinator with a strong track record in supporting high-volume administrative operations and e-commerce workflows. My experience includes managing over 15 simultaneous projects, streamlining deliverables, and driving efficiency through automation, saving teams more than 8 hours weekly.

In my freelance role, I have successfully organized and maintained over 500 digital records, handled more than 120 daily customer interactions, and enhanced cross-functional collaboration using tools like Trello, Asana, HubSpot, Salesforce, and Zapier. I am passionate about optimizing workflows, reducing response times, and delivering accurate, data-driven support to help businesses thrive.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant & Data Entry Specialist

Current

Freelance

Aug 2022 - Present (3 years 10 months)

Coordinated an average of 15 high-volume data entry and administrative projects monthly, consistently ensuring a high degree of accuracy in input and record-keeping, significantly reducing potential errors. Organised and maintained over 500 digital files and customer records, streamlining access and improving retrieval speed, directly supporting faster client service. Delivered essential virtual s

Data Entry Administrative Support Customer Service Workflow Automation Internet Research Data Collection Live Chat Support

Customer Support & Administrative Assistant

The River Café

Jul 2021 - Present (4 years 11 months)

Managed an average of 120+ daily customer interactions, expertly resolving a diverse range of inquiries, leading to a consistent 95% customer satisfaction rate by addressing feedback and proactively solving issues. Maintained meticulous sales data in Excel for all daily transactions, reducing reporting discrepancies by 20% and providing management with reliable financial insights. Provided executi

Customer Support Administrative Support Sales Management Excel Team Leadership Payment Processing Report Preparation Confidential Document Handling Email Communication

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Education (Arts), Geography & Kiswahili

Completed a Bachelor of Education (Arts) with a focus on Geography and Kiswahili. Gained foundational knowledge in educational theories and practical teaching methodologies.