At Sineli Telecoms, I support customers using travel eSIM plans with destination coverage, device compatibility, installation, activation, and connectivity troubleshooting. I follow up on reported issues and keep CRM records of interactions and resolutions.
At Ngcom Network Solutions, I handled internet-service enquiries and complaints, including connection failures and interruptions. I provided first-level technical support by checking outage information, router indicators, and error messages, and guiding customers through connectivity checks.
I escalated issues requiring technical intervention, shared progress updates and restoration estimates, and explained service-credit arrangements for lost service days. I’ve supported customers through email, phone, and WhatsApp, using Zendesk, CRM systems, Microsoft Office, and Google Workspace.
