At Direct Broadband (DBM), I handle customer enquiries by phone, email, and live chat. I resolve service and account issues at first contact and coordinate complex cases with technical or sales teams.
At Suburban Fibre Co., I resolved more than 30 software and connectivity queries daily, including router and basic device support. I also logged case actions, escalated complex issues, and provided progress updates to project managers and IT colleagues.
At Legend Internet, I handled more than 100 inbound calls each day and generated over 25 sales leads weekly through needs-based conversations. I maintained account records while supporting customer service and sales targets.
