I'm currently supporting Direct Broadband customers by phone, email, and live chat, resolving service and account issues and coordinating complex cases with technical and sales teams.
At Suburban Fibre Co., I resolved more than 30 software and connectivity queries daily, including router and basic device support. I also coordinated updates with project managers and IT colleagues and escalated complex cases appropriately.
At Legend Internet, I managed more than 100 inbound calls each day and generated over 25 sales leads weekly through needs-based customer conversations.
I bring more than three years of telecommunications and internet support experience, with a calm approach to complaints, accurate case records, and fluent communication in English, Nigerian Pidgin, Igbo, and Hausa.
