Idara OTU

I've supported customers at Preply, Express Employment, Anglictina, and Evergreen EPL across chat, email, phone, and remote workflows. At Express Employment, I conducted 200+ discovery calls daily, scheduled decision-maker appointments, researched actively hiring companies, and maintained accurate HubSpot records.

I'm focused on reducing friction through empathetic communication, organized follow-up, and practical problem-solving. My experience includes resolving scheduling and platform issues for international learners, supporting event clients from inquiry through logistics, and improving issue-resolution processes to reduce escalations by 10% and raise customer satisfaction scores by 8%.