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Ibukunoluwa •C• Ukaegbu

@ibukunoluwacukaegbu

Operations Coordinator who streamlined workflows and coordinated daily service operations at Acme Synergy [MTN Partners].

Nigeria

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What I'm looking for

Operations, Customer Service, Sales, and Administrative Support.

At Acme Synergy [MTN Partners], I supervised daily operations and coordinated team activities to support efficient service delivery. I also handled customer complaints and service inquiries.

At Federal Airport Authority of Nigeria (FAAN), I coordinated travel arrangements and managed incoming communications. I prepared reports, presentations, and official documents while maintaining confidentiality in support of executive-level decision-making.

My background includes a Bachelor of Science in International Relations from Les Cours Sonou University, Republic of Benin, and certification as a Virtual Assistant from ALX Africa. I use Microsoft Office, Google Workspace, Zoom, and virtual collaboration tools.

Experience

Work history, roles, and key accomplishments

Supervisor & Customer Service Representative

Acme Synergy

Mar 2024 - Dec 2025 (1 year 9 months)

Supervised daily operations and coordinated team activities to ensure efficient service delivery. Managed customer complaints and service inquiries, demonstrating strong problem-solving and conflict-resolution skills.

Customer Service Problem Solving Conflict Resolution Operations Coordination Team Leadership

Executive Assistant

Federal Airport Authority of Nigeria

Jun 2019 - Oct 2023 (4 years 4 months)

Coordinated travel arrangements, handled communications, and prepared detailed reports and presentations. Maintained confidentiality while supporting executive-level decision-making.

Travel Coordination Communication Skills Report Writing Presentation Skills Confidentiality Administrative Support