EGBUTA ONOH
@egbutaonoh
I manage customer relationships, resolve account issues, and support sales and credit delivery in banking.
NigeriaWhat I'm looking for
At Keystone Bank, I manage more than 5,000 active customer relationships, using CRM tools to track interactions, service issues, and customer preferences. I turn customer feedback into recommendations that support service improvements and management decisions.
I've resolved complex account complaints, strengthened first-contact resolution, and implemented a customer monitoring framework to improve response times and reduce portfolio risk. I also support sales teams with product knowledge and cross-selling while contributing to monthly performance targets.
My experience includes initiating and disbursing over N500 million in active credit facilities and assisting with over N1.5 billion more. Earlier roles in relationship operations, front-desk service, and computer instruction built my customer communication, reporting, documentation, and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Relationship Manager
Keystone Bank
Jan 2021 - Jan 2026 (5 years)
Managed over 5,000 customer relationships using CRM tools, resolved complaints, and implemented monitoring frameworks. Initiated and disbursed over N500M in credit facilities.
Relationship Officer
Resource Intermediaries Limited
Jan 2019 - Dec 2020 (1 year 11 months)
Opened and reactivated customer accounts, maintained CRM documentation, and prepared daily and monthly reports on customer interactions and resolution metrics.
Front Desk Officer
Management Alternative Limited
Jan 2017 - Dec 2018 (1 year 11 months)
Provided front-line service, responded to enquiries, screened calls, managed appointments, and performed administrative support tasks.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Computer Education
Pursued a Bachelor of Science in Computer Education, focusing on the integration of computer science and educational methodologies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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