Alex Lest

Logged customer incidents and tickets accurately in the incident management system. Provided fault diagnosis and user support/training to successfully resolve issues on a first time fix basis. Proactively monitored, reviewed, and chased outstanding tickets.

Logged all customer incidents and tickets accurately in the incident management system. Provided fault diagnosis and user support/training to successfully resolve issues on a first time fix basis. Proactively monitored, reviewed and chased outstanding tickets and ensuring that a high level of customer service is provided at all times.

Logged customer incidents and tickets accurately in the incident management system. Provided fault diagnosis and user support/training to successfully resolve issues on a first time fix basis. Proactively monitored, reviewed, and chased outstanding tickets.

Logged all customer incidents and tickets accurately in the incident management system. Provided fault diagnosis and user support/training to successfully resolve issues on a first time fix basis. Proactively monitored, reviewed and chased outstanding tickets and ensuring that a high level of customer service is provided at all times.

Performed data entry and claim analysis for aviation ombudsmen. Examined consumer claims for compensation from airlines.

Proactively kept customers informed on incident or request status and progress. Identifying and carrying out immediate corrective actions to resolve or contain issues. Logging, updating and managing incidents using multiple ticketing systems, escalating tickets to the relevant teams.

Performed data entry and claim analysis for aviation ombudsmen. Examined consumer claims for compensation from airlines.

Troubleshot user issues via remote access. Supported customers with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, and 3rd party applications.

Troubleshot user issues via remote access and managed Microsoft Active Directory, Office 365, and Intune. Supported customers with a varied range of technologies including desktop support, email issues, and connectivity requirements.

Proactively kept customers informed on incident or request status and progress. Logged, updated, and managed incidents using multiple ticketing systems, escalating tickets to the relevant teams. Performed first line troubleshooting for every-day issues.

Coordinated vaccination sessions. Validated and recorded vaccine data. Provided support to clients and communicating with parents to validate information.

Coordinated vaccination sessions and validated and recorded vaccine data. Provided support to clients and communicated with parents to validate information.

Performed front of house and vaccine clerical duties, checking and validating appointment and personal client info. Recording patient medical information and vaccination data for upload to national database. Providing empathic customer service and support to the client.

Managed front of house and vaccine clerical duties, checking and validating appointment and personal client info. Recorded patient medical information and vaccination data for upload to national database. Provided empathic customer service and support.

Completed a Level 3 BTEC Extended Diploma focusing on Information Technology with a specialization in Software Development.

Grade: History (Grade A), Information and Computing Technology (Grade B), Music (Grade B)

Achieved A Levels in History, Information and Computing Technology, and Music.

Grade: 11 GCSEs grade A to B

Obtained 11 GCSEs with grades ranging from A to B.