Gemma Harenburg

I am a detail-oriented IT Support Technician with four years of experience delivering compliance-focused technical support across large, remote teams. I consistently manage sensitive information, produce clear documentation, and drive process improvements that enhance operational efficiency.

At my current role I support 300+ staff, maintain 98% SLA compliance for issue resolution, and manage secure onboarding and offboarding processes. I co-authored IT security policies, partnered with pen-testing teams on Statements of Work and remediation tracking, and led a company-wide Tech Buyback Scheme to improve hardware governance.

I combine technical proficiency in tools such as Jira, Confluence, Intune, Google Workspace and Microsoft 365 with advanced reporting skills in Excel and Google Sheets to deliver actionable insights to security, QA, and management teams. I also launched a phishing awareness campaign that increased employee engagement and compliance.

I am eager to pivot into Reward Governance, bringing strengths in data management, reporting, stakeholder coordination and regulatory awareness to support governance, policy work and controlled, audit-ready processes.