Ibironke O Zakariyah

Investigate student cases, identify issues, and explain resolutions or next steps in clear language. Review records and case details using internal CRM, student information, and case-management systems.

Helped new and returning students adjust to university life and develop a sense of belonging. Guided approximately 90–100 students per academic term through university processes and support resources.

Assisted students with course registration, registration transactions, and course drop or withdrawal processes. Investigated registration issues and followed up using internal systems and established processes.

Maintained a database containing more than 10,000 unique records. Digitized client information from hard-copy documents into digital records and reviewed entries for accuracy.

Responded to audience inquiries and online interactions across social media platforms. Created and published content and supported promotional campaigns.

Activities and societies: Multidisciplinary Proficiency, Leadership and Management, Analytical Skills, Ethical Decision-Making

Pursuing a BSc in Professional Studies with expected completion in July 2028.

Activities and societies: Advanced Spreadsheet and Data Analysis, Time Management and Organizational, Professional Communication, Basic Accounting and Financial Literacy

Completed an Administrative Assistant Diploma in September 2024.

Activities and societies: Customer Service Skills, Operational Skills, Adaptability and flexibility, Cultural Awareness

Completed a Hospitality and Tourism Management Diploma in April 2024.