At TRIPPEEZY.COM, I supported customers using an online travel platform, helping with bookings, reservations, account access, and service questions. I also troubleshot platform issues and guided customers through steps to complete bookings and access services.
I investigated customer-reported problems, documented interactions and resolutions, and escalated complex issues to internal teams. I followed up to confirm customers could use the platform successfully.
At MODIVCARE | Via (Career Direct Group), I supported users with technology and access concerns through phone, digital communication, and remote support. I recorded troubleshooting steps and resolutions, protected user information, and followed open issues through the next appropriate resolution step.
At ALLSTATE | Via (Career Direct Group), I answered customer questions, updated account information, and documented conversations and outcomes. Earlier, at CAREER BUILDERS EDUCATION, I supported users of an education technology platform and communicated recurring customer concerns to internal teams. I also hold a Bachelor of Science Degree in Computer Information Systems and certifications including CISM, CompTIA Security+, CompTIA CySA+, and AWS Certified Solutions Architect.
