Stephanie Henley
@stephaniehenley
Customer-focused professional with extensive experience in technical support.
What I'm looking for
I am a customer-focused professional with over 10 years of experience in customer service and more than 8 years in technical support across various platforms. My exceptional communication skills and strong troubleshooting abilities have allowed me to manage high-volume inquiries efficiently while maintaining a high level of accuracy and customer satisfaction.
Currently, I work as a Data Entry Specialist at Oasis Marketing Solutions, where I enter and update customer information in internal databases with speed and accuracy. My previous roles have included providing customer support for a leading social media advertising platform and assisting users with technical issues for internet and connectivity services. I am dedicated to career growth within a values-driven organization and committed to delivering exceptional service in every interaction.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
Oasis Marketing Solutions
Jan 2023 - Present (2 years 4 months)
Responsible for entering and updating customer information in internal databases, maintaining data integrity, and generating reports to ensure stakeholders have access to accurate client data.
Concierge Support Representative
TaskUs
Aug 2020 - Jul 2022 (1 year 11 months)
Provided customer support via email and chat for a social media advertising platform, diagnosing ad performance issues and assisting users with ad creation tools.
Customer Service & Technical Support
IBEX Global
Jun 2018 - Oct 2020 (2 years 4 months)
Provided technical assistance for internet connectivity issues and supported customers with online orders and deliveries, resolving discrepancies and enhancing user experience.
Customer Service & Technical Support Representative
Blackboard Student Services
Jun 2015 - Sep 2017 (2 years 3 months)
Assisted K12 Online School users with system navigation and provided technical troubleshooting for hardware and software issues, enhancing user experience.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Education
Obtained a High School Diploma or Equivalent, which provided foundational education and skills necessary for further professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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