Open to opportunities

IaTivia Alston

@iativiaalston

Customer service professional with 10+ years across transit, hospitality, and healthcare—focused on safe, welcoming experiences.

United States

Message

What I'm looking for

I’m seeking a career in which I can grow and expand my knowledge, bringing my customer service strengths, safety mindset, and training experience to a role where I can contribute and relocate to Fayetteville, NC.

I bring “More than 10 years of exceptional Customer Service Experience’s” across fast foods, hotels, in-stores, and patient care, supported by an Associate’s Degree in Human Resource Management. In my current role, I transport passengers on scheduled routes, operate safely in line with traffic laws, and deliver professional support for inquiries and concerns.

I also strengthen operations through detail and consistency—handling front desk responsibilities, cash/payment processes, pre-trip readiness, and training. From Wendy’s to Marriott to my CNA work, I’ve followed Food Safety and OSHA requirements, completed patient care records, and earned certifications including CPR, TIPS, and ServSafe.

Experience

Work history, roles, and key accomplishments

Current

City Driver

Current

FAST Transit

Oct 2023 - Present (2 years 7 months)

Transported passengers on scheduled bus routes, ensuring timely arrivals while operating safely and following traffic laws. Conducted pre-trip inspections and handled passenger inquiries and concerns professionally.

Customer Service Traffic Laws

Bistro Server

Courtyard by Marriott

Jul 2023 - Oct 2023 (3 months)

Served alcohol beverages and processed payments, including debit transactions, in a hotel bistro setting. Maintained food safety practices and provided strong customer service to support guest needs.

Alcohol Service Food Safety Customer Service Cash Handling Guest Relations Service Operations

Front Desk Clerk

Courtyard by Marriott

Sep 2020 - Sep 2022 (2 years)

Handled guest check-ins and provided front desk support in accordance with Marriott policies and procedures. Completed administrative duties such as ordering supplies and maintaining filing systems, and supported phone inquiries and message routing.

Front Desk Support Customer Support Administrative Coordination Micros POS (Hotel)Fosse Marsha Training

Night Shift Supervisor

Wendy's

Jul 2020 - Sep 2022 (2 years 2 months)

Led night shift execution by setting team pace, expectations, and energy levels while enforcing food safety protocols. Trained new hires, managed cash/deposits, and supported inventory responsibilities during and after shifts.

Team Leadership Food Safety Compliance Cash Handling Deposit Management Inventory Management Operational Compliance

Certified Nursing Assistant

Highland House Rehabilitation

Aug 2019 - Jul 2020 (11 months)

Assisted residents with dressing, bathing, personal hygiene, and activities of daily living as needed. Supported the charge nurse, completed patient care records each shift, and complied with OSHA requirements.

ADL Support Resident Care Assistance Charge Nurse Support OSHA Compliance Healthcare Customer Service