Iara Pirro
@iarapirro
Airport operations and customer experience professional specializing in load control supervision.
ArgentinaWhat I'm looking for
I’m an airport operations and customer experience professional with proven experience in international airports managing critical third-party services for flight turnaround and dispatch. I coordinate ramp handling, catering, fueling, and aircraft cleaning while maintaining continuous communication with foreign flight crews across diverse airlines and stations.
As a Load Control Supervisor, I managed, coordinated, and audited outsourced ground services with strict SLA compliance, led passenger check-in and boarding for international flights, and ensured seamless premium and core customer flows—especially during irregular operations (IROPS). I’m fully autonomous in high-pressure environments, focused on resolving operational incidents and passenger conflicts while enforcing corporate standards and protecting customer experience.
Experience
Work history, roles, and key accomplishments
Cargo Supervisor & Load Control
Flybondi
Jan 2022 - Jan 2025 (3 years)
Managed and audited outsourced ground services for flight turnaround and dispatch, including ramp handling, maintenance coordination, catering, fueling, and aircraft cleaning with strict SLA compliance. Coordinated in real time with international flight crews, led check-in and boarding for international services during IROPS, and resolved passenger conflicts to protect customer experience standard
Guest Experience Specialist
Pau da Viola Bar
Jan 2026 - Present (5 months)
Provided direct service to a diverse, international clientele in a high-volume environment, creating a warm, welcoming, high-trust guest experience. Maintained peak operational performance under pressure while delivering consistent service and strong organizational standards during peak hours.
Customer Support Specialist
Consultorios Médicos Obón
Jan 2025 - Present (1 year 5 months)
Served as the primary point of contact for patients, delivering empathetic, efficient support while managing administrative workflows. Managed sensitive claims with transparent communication, active listening, and calm professional composure under pressure.
Education
Degrees, certifications, and relevant coursework
Flight Center
Aircraft Dispatcher, Aircraft Dispatch
2025 -
In progress Aircraft Dispatcher training at Flight Center (2025–2026).
Universidad Siglo 21
Masterclass, Customer Experience (CX)
Completed a Masterclass in Customer Experience (CX) at Universidad Siglo 21 in 2023.
Professional Operational Certification
Professional Operational Certification, Load Control & Cargo Supervision
Completed a Load Control & Cargo Supervisor professional operational certification in 2023.
World Aviation Academy
Professional Certification, Sign Language & Passenger Assistance
Completed Sign Language and Assistance for Visually Impaired Passengers training in 2021.
Escuela de Aeronavegantes
Cabin Crew License (CMA), Passenger Cabin Crew
Completed Passenger Cabin Crew training and holds a valid license and CMA.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Iara?
You can contact Iara and 90k+ other talented remote workers on Himalayas.
Message IaraFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
