Open to opportunities

Francisco Gras Lovatto

@franciscograslovatto

International hospitality professional delivering premium customer experiences through communication, problem-solving, and calm under pressure.

Argentina

Message

What I'm looking for

I’m looking for a hospitality role where I can deliver premium customer experiences, communicate confidently with diverse guests, and solve issues fast in a high-energy environment. I want strong teamwork, clear service standards, and growth opportunities.

I’m an international hospitality professional focused on premium service in fast-paced environments. I bring strong customer experience skills, clear communication, and the ability to build relationships across cultures.

In my Cabin Crew role, I deliver high-quality service while managing high-pressure situations professionally. I communicate effectively with passengers from diverse backgrounds and consistently uphold safety, service standards, and operational efficiency during flights.

Previously, as a Senior Waiter at Emirates Flight Catering, I provided premium dining for international and VIP clients, resolved guest concerns quickly, and mentored junior staff to improve service quality. I’ve also led operations as an entrepreneur through my own culinary venue, strengthening my budgeting, cost control, and day-to-day leadership—supported by my Culinary Management studies.

Experience

Work history, roles, and key accomplishments

Cabin Crew

Emirates Airlines

Jan 2025 - Jan 2026 (1 year)

Delivered high-quality customer service in fast-paced international flights while maintaining safety and service standards. Managed high-pressure situations, communicated with diverse passengers, and ensured strong guest satisfaction.

Customer Service Passenger Communication Safety Procedures Conflict Resolution Service standards Cross Cultural Communication Problem Solving Team Collaboration

Senior Waiter

Emirates Flight Catering

Jan 2024 - Jan 2025 (1 year)

Provided premium dining service for international and VIP clients while coordinating dining room operations for efficient service flow. Resolved guest concerns promptly and trained junior staff to improve service quality.

Hospitality Operations Premium Customer Service Guest Issue Resolution Service Coordination Attention To Detail Communication Operational Efficiency Time Management

Cook / Kitchen Staff

Restaurants & Events

Jan 2023 - Jan 2024 (1 year)

Supported high-volume kitchen and event operations by maintaining quality and timing standards during peak periods. Coordinated food preparation and worked with front-of-house teams to ensure smooth service execution.

Kitchen operations Food Preparation Support Team Collaboration Organization Time Management

Entrepreneur - Food Business

Own Culinary Venue

Jan 2023 - Present (3 years 4 months)

Launched and managed an independent food business, coordinating suppliers, inventory, and day-to-day operational logistics. Handled budgeting and cost control, built customer relationships, and managed client service and leadership decisions.

entrepreneurship Supplier Coordination Inventory Management Budget Management Client Services Logistics Customer Relationship Management Leadership