Ian Njonjo

I am an accomplished IT professional with extensive experience in technical support, system maintenance, network management, and cybersecurity. My career has been defined by a commitment to optimizing IT infrastructure and providing exceptional user training. I have a proven track record of troubleshooting complex technical issues and ensuring efficient and secure IT operations.

In my recent role as an IT Support Engineer at 1FIT in Dubai, I successfully provided Tier 1 and Tier 2 technical support, maintaining a remarkable 99.9% system uptime. My responsibilities included diagnosing and resolving technical problems, managing Windows/Linux operating systems, and implementing robust cybersecurity measures. I also conducted training sessions to enhance employee proficiency in IT tools and security best practices.

Prior to this, I served as an IT Support Technician at D.light in Kenya, where I delivered comprehensive IT support and managed enterprise servers and networks. My dedication to enforcing data security policies and collaborating with vendors has consistently improved operational efficiency and user adoption of IT systems. I am eager to leverage my skills and experience to contribute to a forward-thinking organization.