Ian Jannel Torres

I am a motivated and adaptable virtual assistant and customer service professional with hands-on experience supporting clients remotely and handling inbound customer interactions. I bring strong written and verbal communication skills and a practical, tech-savvy approach to everyday tasks.

Across freelance and in-house roles, I managed emails, scheduling, research, social media strategies, website maintenance, blog writing, and basic graphic design to improve client engagement and traffic. In customer service positions I handled inquiries, billing issues, and claims while maintaining high satisfaction ratings.

At Crawford and Company I handled inbound calls and accurately entered insurance claim data, ensuring policy verification and completeness; previously at Hinduja Global Solutions I supported customers with a 95% satisfaction rating. I am comfortable learning new tools quickly and applying problem-solving to deliver timely results.

I seek opportunities where I can apply my administrative, customer-facing, and digital support skills to improve customer experience and operational efficiency, while continuing to grow technically and professionally.