Ian Isidro Montesclaros

Led day-to-day warranty claims processing for a high-volume U.S. appliance repair operation, ensuring claims were complete, accurate, compliant, and ready for submission. Reviewed technician work orders, diagnosis/service-performed notes, model and serial numbers, required photos, part usage/status, labor, mileage, case numbers, agent names, and authorization requirements.

Scheduled and rescheduled U.S. appliance service appointments by checking customer needs, technician availability, and available service time slots. Handled inbound and outbound calls with customers for appointment confirmation, scheduling updates, service follow-up, and other service-related concerns.

Handled outbound U.S. home warranty sales, explained plan coverage and service benefits, and consistently worked toward sales targets. Built rapport with customers, assessed needs, handled objections, and maintained accurate customer and call records.

Pursued a Bachelor of Science in Entrepreneurship at Leyte Normal University.