At ADP, I handle employee benefits transactions and requests, following client-specific processes and established SOPs.
I review employee and dependent information to support benefits eligibility and timely, accurate processing. I also use Microsoft Excel to validate, track, and reconcile data.
When benefits-related discrepancies or queries arise, I investigate and resolve them within defined turnaround times, while maintaining confidential employee information and data-handling standards.
I was promoted from Process Associate to Senior Process Associate and received the High-Five Club award four times, as well as a High Flyer Employee of the Month recognition.
