Open to opportunities

Gaurav Kant

@iamgauravkant

Message

Trust & Safety specialist with 8+ years in e-commerce risk and web operations.

India

Message

What I'm looking for

I seek remote roles enforcing marketplace integrity and fraud prevention, with opportunities to apply SEO and web operations skills, clear SOPs, and measurable SLAs for career growth.

I am a detail-oriented Trust & Safety Risk Item Review Associate with over eight years' experience across e-commerce risk management, digital operations, and quality control. I currently safeguard marketplace integrity for a global retail client by auditing complex product listings, enforcing policy, and maintaining SLA-driven accuracy above 95% while handling high daily volumes.

I blend technical SEO, web management, and digital asset creation skills to identify listing anomalies and resolve backend discrepancies. I work effectively in remote environments, lead fraud-prevention efforts, optimize local search performance for clients, and deliver measurable improvements in quality, uptime, and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Trust & Safety Risk Reviewer

Current

Rise OTB

Oct 2024 - Present (1 year 4 months)

Audit and validate complex product listings to detect prohibited items and counterfeits for a global retail client, handling 800+ cases/day with >95% accuracy and proactively flagging fraudulent seller behavior.

Content Moderation Fraud Detection SLA Management MS Excel Remote Collaboration QA

Current

Local SEO Expert

Current

Web Design Heroes

Feb 2024 - Present (2 years)

Manage and optimize Google Business Profiles and geo-targeted keyword strategies to secure Local Pack rankings, improve CTR and drive high-intent local traffic for small businesses.

Local SEO Google Business Profile Keyword Research Google Analytics SEMrush On Page SEO

Sales & Service Associate

Shagun IT Solutions

Feb 2022 - Oct 2024 (2 years 8 months)

Managed end-to-end customer inquiries and complaints, achieving high First Contact Resolution and increasing monthly sales through needs-based cross-selling while maintaining CRM data integrity.

& Customer Success CRM Management FCR Cross Selling Data Entry Process Adherence Complaint Resolution Communication

Graphic & Website Designer

DreamSVGCraft

May 2021 - Feb 2024 (2 years 9 months)

Designed and managed WooCommerce e-commerce sites, created vector graphics and marketing assets, improved UI/UX and Core Web Vitals, and maintained site stability with 99.9% uptime.

WordPress WooCommerce UI UX Canva

Delivery Associate Support

Shadowfax Private Ltd

Sep 2020 - Feb 2022 (1 year 5 months)

Resolved delivery escalations between customers and riders, monitored delivery operations to mitigate delays, and improved overall customer satisfaction through timely dispute resolution.

Dispute Resolution Operations Support Customer Satisfaction Escalation Management Communication

Quality Control Checker

PC Castings

Oct 2017 - Mar 2020 (2 years 5 months)

Conducted rigorous quality checks against technical blueprints and collaborated with production teams to identify root causes of defects, reducing material wastage.

Quality Assurance Root Cause Analysis Process Improvement

PDC Line Inspector

Castemaster

Jul 2015 - Oct 2017 (2 years 3 months)

Monitored production lines to ensure components met precise engineering specifications prior to dispatch, maintaining product quality standards on the line.

Standards Measurement Compliance Attention To Detail