Open to opportunities

Iñaki Gatica

@iakigatica

Message

IT helpdesk and technical support professional combining troubleshooting with fullstack development.

Argentina

Message

What I'm looking for

I’m looking for a remote helpdesk role where I can use strong troubleshooting and bilingual communication to triage incidents quickly, resolve hardware/software/device issues, and collaborate on faster root-cause identification.

I’m a bilingual IT support professional with 1+ year of formal technical support experience, focused on diagnosing and resolving hardware, software, and mobile device issues. I’m hands-on with Windows, Linux, and iOS troubleshooting, and I communicate clearly with non-technical users to keep incident handling fast and accurate.

In high-volume environments, I’ve triaged incoming requests by urgency and complexity, managed multiple concurrent repair cases daily, and worked toward zero escalation backlogs. My work includes hardware troubleshooting, software diagnosis, remote technical support, and daily incident resolution—supported by direct customer communication and thorough documentation of root causes.

Alongside support, I build fullstack web apps to understand software systems end-to-end—so I can triage issues with context and identify likely root causes sooner. I integrate third-party APIs, automate deployments via CI/CD tools, and apply production-minded thinking that strengthens how I investigate, explain, and close tickets.

Experience

Work history, roles, and key accomplishments

Current

PC Technical Support

Current

OptiTech PC

Jan 2023 - Present (3 years 5 months)

Diagnosed and repaired desktop PCs and laptops for end users, assembling custom gaming rigs and performing system optimization (SSD migrations, RAM upgrades, clean Windows installs, malware removal). Administered dedicated servers using Bash/Linux scripts and documented root causes to reduce repeat incidents.

Windows Troubleshooting Bash Scripting Optimization SSD RAM Upgrades

Technician & Customer Service

Terminal Cell

Jan 2024 - May 2025 (1 year 4 months)

Diagnosed and resolved mobile and computer issues for walk-in customers in a high-volume repair shop, triaging requests by urgency and complexity while managing 5+ concurrent repair cases daily. Provided hardware/accessory advice to non-technical users and handled daily incident resolution with zero escalation backlog.

Windows Troubleshooting Triage

Education

Degrees, certifications, and relevant coursework

Self-taught

Self-taught, Fullstack Web Development

2022 -

Activities and societies: Structured roadmap: Linux terminal, Git, JavaScript/TypeScript, React, Next.js, REST APIs, relational databases, production deployment.

Completed a structured roadmap for fullstack web development covering JavaScript/TypeScript, React/Next.js, REST APIs, relational databases, and production deployment. Continues learning through ongoing development and projects.