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Christopher Scamporino

@christopherscamporin

Network Operations Manager at Towerstream who saved over $20,000 in MRR through churn reduction projects.

At Towerstream, I lead technical initiatives across NOC and technical support operations, serving as an escalation point for complex wireless and customer issues. I also spearheaded churn reduction projects that saved over $20,000 in MRR.

Previously at Towerstream, I led residential network redesign projects that decreased outage frequency by 30%. I also migrated and audited 1,000+ legacy records into a new ERP system.

As a Network Operations Center Engineer at Towerstream, I resolved over 2,000 network incidents while maintaining 99.9% network uptime. Earlier, as a Technical Support Representative, I supported over 3,000 customers and maintained a 95% customer satisfaction rating.

Experience

Work history, roles, and key accomplishments

Current

Network Operations Manager

Current

Towerstream

Aug 2025 - Present (1 year 2 months)

Lead technical initiatives, overseeing NOC and technical support operations for day-to-day network performance and customer satisfaction. Spearheaded churn reduction projects by saving over $20,000 in MRR.

Network Operations Technical Support Team Leadership Process Improvement Project Management SLA Management Incident Management Customer Satisfaction

Network Operations Lead

Towerstream

Sep 2023 - Aug 2025 (1 year 11 months)

Directed NOC team activities, ensuring efficient ticket handling and project execution. Optimized residential network infrastructure by leading redesign projects, decreasing outage frequency by 30% and significantly improving user experience.

Network Operations Team Leadership Process Improvement network design ERP Data Migration Audit Project Management

Network Operations Center Engineer

Towerstream

Feb 2020 - Sep 2023 (3 years 7 months)

Troubleshot and resolved over 2,000 network incidents across multi-vendor environments, maintaining 99.9% network uptime. Configured and tested hundreds of wireless/networking devices, reducing deployment time by 20%.

Network Troubleshooting Multi Vendor Wireless Networking Device Configuration Network Performance Remote Support Network Optimization

Technical Support Representative

Towerstream

Mar 2015 - Feb 2020 (4 years 11 months)

Provided remote technical support to over 3,000 customers via telephone and email, escalating tickets when necessary. Maintained a 95% customer satisfaction rating by resolving technical issues in a timely and efficient manner.

Technical Support Customer Service Troubleshooting Process documentation Escalation Management Communication Skills

Data Entry Clerk

Provant Health Solutions

Oct 2014 - Feb 2015 (4 months)

Entered patient information into electronic health record systems with 99% accuracy. Processed 300+ health screening records per day, adhering to data confidentiality protocols.

Data Entry Electronic Health Records Accuracy Confidentiality Attention To Detail