I've supported customers at MyMonty across digital wallets, Mastercard card management, balance inquiries, lounge access, and account support while maintaining service KPIs above 95%.
My background includes financial services at Whish Money and OMT/Western Union, where I handled money transfers, exchange transactions, account balances, verification procedures, and customer inquiries with accuracy and care.
I've also exceeded sales targets at Citruss World of Shopping through consultative selling, SAP transaction processing, and long-term customer relationship building. I bring more than seven years of experience across phone, live chat, and email support.
