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Jad Timani

@jadtimani

I support banking customers and financial operations with accurate documentation, compliance, and digital banking expertise.

Lebanon
Message

What I'm looking for

I'm looking for a role where I can apply my banking operations, customer support, compliance, documentation, and digital banking experience to solve customer and financial process issues accurately.

I'm supporting customers and financial operations at Bank of Beirut and Arab Countries, handling banking inquiries, account services, digital transactions, and issue resolution.

In the Credit Unit, I manage daily operations for 20+ clients and process local and international wire transfers in line with banking regulations and internal compliance requirements. I also handle legally sensitive actions involving guardianship, asset freezes, and inheritance cases with careful documentation.

I help clients adopt and use online banking services, resolve transfer-related issues, manage proxies, and guide customers through digital processes. I bring a detail-focused approach to financial reporting, VAT filings, checks, budgets, insurance policies, and commercial transactions.

Previously, I led a five-person sales team at Cafe Noel, trained seven new hires, and launched a new Beirut branch. I also use ChatGPT, Gemini, Claude, and Microsoft Copilot to review information, compare AI responses, identify inconsistencies, and support research.

Experience

Work history, roles, and key accomplishments

BC
Current

Call Center Agent – Night Shift

Bank of Beirut and Arab Countries

Feb 2024 - Present (2 years 7 months)

Handles inbound customer inquiries related to banking services, accounts, and general assistance, providing clear guidance and resolving issues within established procedures. Documents interactions accurately and escalates cases requiring further investigation or authorization.

Education

Degrees, certifications, and relevant coursework

Université La Sagesse logoUS

Université La Sagesse

Bachelor of Business Administration, Management

Bachelor of Business Administration in Management from Université La Sagesse, graduated in June 2021. Listed on the Dean's honor list for several semesters.

Tech stack

Software and tools used professionally

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