Maha Teffeha
@mahateffeha
Dynamic banking professional with over 7 years of experience.
What I'm looking for
I am a dynamic banking professional with over 7 years of experience in financial operations, compliance, and customer service. My proven track record in enhancing operational efficiency and customer satisfaction stems from my expert handling of transactions, client relations, and regulatory adherence. I possess strong analytical and leadership abilities, which I am committed to leveraging to drive service excellence and support innovative financial solutions in a forward-thinking organization.
Throughout my career, I have excelled in roles such as Senior Teller and Call Center Representative at Bank Audi, where I executed high-volume financial transactions and delivered top-tier customer service. I have also played a key role in streamlining digital onboarding processes, ensuring compliance with KYC regulations, and training new employees to enhance team performance. My dedication to maintaining high customer satisfaction rates and my ability to resolve complex inquiries efficiently have been recognized as significant contributions to my teams.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Bank Audi
Oct 2023 - Present (1 year 8 months)
Managed a high volume of inbound calls, addressing customer inquiries and providing real-time support via live chat. Ensured efficient resolution of customer concerns and maintained a high customer satisfaction rate.
Senior Teller
Bank Audi
Jun 2016 - Mar 2023 (6 years 9 months)
Executed high-volume financial transactions with accuracy and efficiency while delivering top-tier customer service. Ensured compliance with banking regulations and assisted in training new hires to enhance team performance.
Intern
Bank Med
Jun 2015 - Jul 2015 (1 month)
Assisted in various banking functions to develop practical experience in financial services, engaging in customer interactions and gaining insights into account management and financial operations.
Education
Degrees, certifications, and relevant coursework
Beirut Arab University
Bachelor's Degree, Accounting
2012 - 2015
Grade: 3.7
Completed a Bachelor’s Degree in Accounting with a GPA of 3.7, gaining a strong foundation in financial principles, accounting practices, and regulatory compliance.
Ali Ben Abi Taleb High School – Makkased
High School Diploma
2009 - 2012
Completed high school education, focusing on foundational subjects that prepared for higher education in accounting.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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