Open to opportunities

Hugo Richard Ramirez Pareja

@hugorichardramirezpa

IT Manager and senior IT Support engineer specializing in Windows/AD, cloud IAM, and automation to improve security and SLAs.

Bolivia

Message

What I'm looking for

I’m looking to lead cloud & infrastructure operations—driving secure Windows/AD and AWS/Azure automation, strengthening ITSM (ServiceNow/Jira), and delivering reliable SLAs through clear RCA and continuous improvement.

I’m an IT Manager and Senior IT Support professional with 15+ years leading enterprise Windows Server/Active Directory and Microsoft cloud identity work, including Office 365/Azure AD (Entra) with MFA and Conditional Access. I align delivery to ITIL v4 across Incident, Change, and Problem, and I’m known for calm, high-quality execution under pressure through strong RCA documentation and SLA adherence.

In my last role, I owned daily IT operations for 300+ users and led automation that improved security compliance—PowerShell-based patching for on-prem Windows Server 2019/2022 using WSUS/Intune, plus cloud workload automation using PowerShell and AI-assisted tooling like Claude Code. I also modernized infrastructure (VMware ESXi/NAS), supported WAN environments with 99.9% uptime, and strengthened endpoint security with Intune/MEM and Microsoft Defender for Endpoint.

Experience

Work history, roles, and key accomplishments

IT Manager / Infrastructure

Huawei Technologies Bolivia

Jan 2014 - Jan 2024 (10 years)

Owned daily IT operations for 300+ users across multiple sites, managing Windows Server/Active Directory, endpoint security, and network services. Automated Windows Server 2019/2022 patching with PowerShell, WSUS, and Intune, reduced AD tickets by 25%, and supported 99.9% uptime across MPLS/BGP/VPN environments with ITIL v4 incident RCA documentation.

Active Directory GPO PowerShell Intune ServiceNow ITSM ITIL Endpoint Security PowerShell Patch Automation

IT Support & Systems

SEGIP (Bolivian Consulate)

Jan 2013 - Jan 2014 (1 year)

Provided deskside and remote support for Windows/Linux environments, including printers, scanners, and secure ID systems. Performed preventive and corrective maintenance on local servers and network infrastructure with proper documentation.

Windows Server Remote Support Maintenance Secure ID Systems Support