Looking for a job

hugo lopez

@hugolopez1

HR Coordinator candidate with U.S. Citizenship and Immigration Services experience verifying documents and maintaining confidential records.

United States

Message

What I'm looking for

I’m seeking a fully remote, work-from-anywhere-in-the-world, entry-level HR Coordinator role supporting onboarding, employee records, and HR compliance for a globally distributed team.

At U.S. Citizenship and Immigration Services, I process and audit case files, verify documentation, and conduct background checks while maintaining confidential records under strict compliance standards.

At Allstate Insurance, I trained new employees on claims procedures and supported adjusters with complex cases. At AAA Insurance, I developed policy procedures and helped resolve member questions about billing, coverage, and benefits.

As a U.S. Army veteran and former training specialist, I’m seeking a fully remote, work-from-anywhere HR Coordinator role supporting onboarding, employee records, and HR compliance for a globally distributed team.

Experience

Work history, roles, and key accomplishments

Current

Immigration Services Assistant

Current

U.S. Citizenship and Immigration Services

Jan 2017 - Present (9 years 10 months)

Process and audit high-volume case files across multiple case management systems, ensuring accuracy and compliance. Conduct multi-point verification and background checks, and serve as first point of contact for incoming documentation.

Case Management Document Verification Background Checks Quality Assurance Regulatory Compliance Data Entry ELIS Stacks Ruby on Rails CIS2

Claims Service Specialist

Allstate Insurance

Jan 2015 - Jan 2017 (2 years)

Processed insurance claims from initiation through resolution, coordinating with adjusters and medical providers. Trained new employees and identified potential fraud by reviewing claim files.

Claims Processing Fraud Detection Training Database Management Documentation

Policy Management Specialist

AAA Insurance

Nov 2009 - Jan 2015 (5 years 2 months)

Managed auto insurance policy lifecycle from application through renewal, processing eligibility determinations. Served as liaison between business units to resolve member inquiries and developed compliance procedures.

Policy Management Customer Service Compliance Procedure Development Reporting

Client Support Specialist and Loan Specialist

Countrywide Bank

Jul 2007 - Nov 2009 (2 years 4 months)

Opened and serviced over $4 million in investment accounts and guided clients through the home loan process. Resolved escalated client concerns related to banking transactions and account management.

Investment Accounts Loan Processing client support Financial Analysis problem resolution

Aviation Specialist, Operational Safety Section

U.S. Army

Feb 1999 - Jan 2002 (2 years 11 months)

Scheduled and dispatched tactical aircraft missions, processed flight clearances, and maintained flight records. Served as training specialist overseeing curriculum development and prepared technical reports on aviation incidents.

Flight Scheduling Flight Clearances Training Technical Reporting incident investigation