Open to opportunities

Erin Anantwar

@erinanantwar

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HR Coordinator with 8 years in insurance, driving compliant onboarding, training, and claims-focused investigations.

United States

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What I'm looking for

I’m looking for a role where I can combine HR coordination, compliant onboarding/training, and high-accuracy investigations. I want to support teams with coaching, clear documentation, and conflict resolution while improving outcomes in fast-paced environments.

I’m an HR Coordinator with 8 years of experience in insurance and customer service, where I’ve built a strong record of conducting structured interviews and handling high-volume caseloads with care and accuracy.

I excel at maintaining regulatory compliance while managing sensitive, confidential files. In my claims work, I conduct 150+ structured interviews per month and improve investigation accuracy through rigorous documentation and timely follow-up.

I’ve led onboarding and training efforts by developing 15+ onboarding and training guides and facilitating new hire training sessions that align staff with compliance and service expectations from day one. I also bring proven conflict resolution and negotiation skills to support teams and improve outcomes.

I’m comfortable bridging operations and people leadership—collecting feedback as an Advisory Board representative, delivering actionable recommendations, and coaching staff to strengthen performance and team culture.

Experience

Work history, roles, and key accomplishments

Claims Generalist

Progressive Insurance

Apr 2023 - Feb 2025 (1 year 10 months)

Conducted 150+ structured interviews per month with claimants while maintaining confidentiality, accurate documentation, and timely follow-up to improve investigation accuracy and case resolution. Maintained full regulatory compliance while managing a high-volume caseload of sensitive and confidential files.

Active Listening Structured Interviews Compliance Documentation Confidentiality Conflict Resolution Critical Thinking Customer Relations Microsoft Office Interviewing Negotiation Onboarding & Support Oracle Fusion HCM Performance Coaching PowerPoint Training

Insurance Producer

State Farm

May 2020 - Mar 2023 (2 years 10 months)

Developed 15+ onboarding and training guides and standardized policy knowledge to ensure new team members were ready to support service and compliance expectations. Facilitated new hire training sessions and managed high-volume customer correspondence across internal platforms.

Onboarding Policy Knowledge Standardization Written Communication Customer Correspondence Problem Solving