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@kendallbrown
Detail-oriented administrative professional and Navy veteran transitioning into Human Resources.
I am a detail-oriented administrative professional and Navy veteran with hands-on experience in personnel support, customer relations, and process improvement. I consistently handle confidential information with discretion while supporting onboarding and training initiatives.
My background includes managing high call volumes, resolving customer and patient issues, and maintaining accurate personnel records in fast-paced environments. I leverage strong communication, problem-resolution, and task-prioritization skills to improve service delivery and ensure compliance with organizational policies.
I hold HR-related certifications and seek to apply my ethical leadership and HR coordination abilities to a Human Resources role where I can contribute to employee support, process discipline, and continuous improvement.
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Work history, roles, and key accomplishments
United States Navy
Feb 2024 - May 2025 (1 year 3 months)
Maintained personnel records, supported onboarding and training initiatives, and handled confidential information with discretion while improving service delivery processes and resolving customer inquiries.
St David's Medical Centre
Jul 2023 - Feb 2024 (7 months)
Managed high volumes of incoming calls, coordinated appointment scheduling, and collaborated with providers to ensure accurate patient information while resolving complaints professionally.
Fresenius Kidney Care
Jan 2023 - Jun 2023 (5 months)
Verified patient eligibility, resolved customer issues with cross-department collaboration, and corrected billing discrepancies while directing patients to appropriate resources and providing technical support for online systems.
Degrees, certifications, and relevant coursework
High School Diploma, General Education
High School Diploma awarded in June 2021 with coursework preparing for postsecondary training and workforce entry.
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