Open to opportunities

Hugo Baião

@hugobaio

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Analytically-minded professional skilled in data analysis and customer service.

Portugal

Message

What I'm looking for

I am looking for a role that values data-driven decision-making and offers opportunities for growth.

I am an analytically-minded professional with a strong foundation in customer service and data analysis. My passion lies in leveraging technology to deliver actionable insights and improve workflows. With experience in using Excel and Power BI for both professional and personal projects, I am dedicated to providing data-driven solutions that enhance operational efficiency.

Currently, I work in customer support at IKEA, where I analyze over 1,000 orders weekly. I utilize Excel and Power BI for data visualization, identifying trends and developing strategic solutions to streamline processes. My role involves collaborating with various teams to ensure timely issue resolution and preparing detailed reports that highlight key metrics and areas for improvement.

In addition to my current role, I maintain a GitHub repository that showcases my technical expertise in Python, SQL, and server management. I am eager to continue developing my skills and contribute to innovative projects that drive business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Support - Resolutions Services

Current

IKEA

Sep 2022 - Present (2 years 9 months)

Analyzed over 1,000 orders weekly to provide data-driven insights for expediting deliveries. Utilized Excel and Power BI for data visualization, collaborating with various teams to resolve issues and streamline processes. Prepared detailed monthly reports on key metrics and trends.

Excel Power BI Data Analysis Customer Service Workflow Optimization Collaboration Reporting

Customer Support - Sales General

IKEA

Jan 2022 - Sep 2022 (8 months)

Provided proactive customer assistance for IKEA inquiries, leveraging analytical skills to enhance customer engagement and loyalty. Processed new orders via phone, chat, and email, while analyzing account data to resolve issues.

Customer Service Data Analysis Upselling Communication Order Processing Customer Engagement

Business Support Specialist

Majorel

Jul 2021 - Oct 2021 (3 months)

Provided back-office support for a global technology client, focusing on business-to-business support across the EMEA region. Communicated with stores and carriers to find optimal solutions for customer orders.

Communication Problem Solving Customer Orders B2B Support Collaboration Sales Tools