At Yource Maroc, I support customer service for the Proximus Belgium Network, handling inquiries and complaints and helping customers find appropriate solutions.
I also support sales activities and customer retention, while monitoring quality and following up to help maintain service standards.
As a Quality Agent / Team Leader / Quality Assistant, I coach employees, track key performance indicators, and support teams of approximately 5 to 20 employees.
Earlier, as a Front office - Customer Service Agent, I welcomed guests, handled reservations and requests, and resolved customer issues.
