Looking for a job

Hriday Patil User

@hridaypatiluser

Customer Support Specialist at Wow! Momo handling high-volume customer queues and maintaining a 95%+ satisfaction rating.

India

Message

What I'm looking for

I'm targeting US or European late-night operations and am available for fixed evening or night shifts from 11:00 PM to 2:00 AM IST.

At Wow! Momo, I handle high-volume retail customer inquiries, digital order processing, and real-time conflict resolution. I maintain a 95%+ customer satisfaction rating by managing queues efficiently and speeding up order fulfillment during peak traffic.

I also bring hands-on experience with live chat and email support operations, including multi-chat triage, ticket routing, and tagging. At Carasid Global LLP, I assisted with outlet order tracking in Excel and analysed a year of sales data, reporting findings to the partner.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience & Operations Specialist

Current

Wow! Momo

Jul 2024 - Present (2 years 3 months)

Handled high-volume retail customer inquiries, digital order processing, and real-time conflict resolution. Maintained a 95%+ customer satisfaction rating by managing queues efficiently and speeding up order fulfillment during peak traffic.

Customer Support Conflict Resolution Queue Management Order Processing Operational Workflows

Business Operations Intern

Carasid Global LLP

Apr 2026 - Jun 2026 (2 months)

Assisted the billing and procurement team with outlet order tracking in Excel and learned POS billing and cash/UPI handling. Analysed a full year of sales data (321 products, Rs 4.03 crore revenue) and reported findings to the partner.

Excel POS Data Analysis Procurement Cash Handling