Houssem Zwawi

I am a customer-focused guest service professional with hands-on experience in front desk operations, retail sales, and customer support. I bring calm, organization, and solution-oriented service to high-pressure hospitality environments.

At Hotel Royal Mansour Mahdia I served as Guest Service & VIP Relations Officer, welcoming guests, coordinating VIP room preparations, managing special arrangements, and acting as the primary contact for high-profile guests and travel agencies.

Previously, I worked as a Front Desk Assistant and as a Customer Service Representative at Teleperformance, resolving guest inquiries and complaints, handling reservations and administrative tasks, and maintaining high customer satisfaction under pressure.

I am seeking a Guest Services position onboard a cruise ship where I can apply my multilingual communication, teamwork in multicultural settings, and strong guest-relations skills to enhance passenger experience and foster repeat business.