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Oussama Mehdaoui

@oussamamehdaoui

I manage B2B travel reservations, supplier cases, and administrative workflows across international hospitality systems.

Tunisia

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What I'm looking for

I'm seeking a stable, permanent desk-based role in back-office administration, operations coordination, or customer support within a diplomatic, insurance, or multinational corporate environment.

At Restel – Grupo Hotusa, I manage the full B2B reservation lifecycle for international travel agency and hotel supplier accounts, handling bookings, modifications, cancellations, and follow-up requests within SLA standards.

I investigate mapping errors, XML discrepancies, and payment mismatches, coordinating with internal teams and suppliers across time zones through UNIX, TeamBooking, and Evolution. I communicate professionally in Arabic, French, and English to resolve booking disputes and availability conflicts.

Previously, at Radisson Hotel Tunis City Center and Marriott, Hilton, and Minor Hotels properties, I supported front-office operations, billing, guest records, reservations, and cross-department coordination. I bring a calm, detail-focused approach to confidential records, customer service recovery, and structured administrative work.

Experience

Work history, roles, and key accomplishments

Current

B2B Operations Agent

Current

Restel – Grupo Hotusa

Feb 2026 - Present (7 months)

Managed the complete B2B reservation lifecycle for international travel agency and hotel supplier accounts, ensuring SLA compliance and complete case documentation. Coordinated resolution of technical cases involving mapping errors, XML discrepancies, and payment mismatches across multiple time zones.

SAP TMS Unix Team Booking Evolution B2B Reservation Management Supplier Coordination Case Management Trilingual Communication

Front Desk Receptionist

Radisson Hotel Tunis City Center

Sep 2024 - Jan 2026 (1 year 4 months)

Processed guest check-in and check-out procedures with rigorous attention to identity verification and profile accuracy using SAP TMS and EMMA. Coordinated daily administrative tasks across sales, billing, and housekeeping departments and applied customer service recovery techniques to resolve guest complaints.

SAP TMS Emma Guest Relations Administrative Support Customer Service Recovery Billing Coordination

Front Office Intern

Marriott International – Tunis Marriott Hotel

Apr 2024 - Apr 2024 (0 months)

Supported front office operations including guest check-in, Marriott Bonvoy enrolment, live-chat member support, reservation handling via Opera PMS, and night shift documentation using MGS and GXP platforms.

Opera PMS MGS GxP Guest Service Reservation Management Live Chat

Front Office and Night Audit Intern

Minor Hotels – Anantara Sahara Tozeur Resort

Dec 2023 - Dec 2023 (0 months)

Assisted the Night Auditor with daily briefing preparation and long-stay guest reporting; supported front office check-in operations using Opera PMS.

Opera PMS Night Audit Front Office Operations Reporting

Housekeeping and Front Office Intern

Hilton Hotels and Resorts

Jul 2023 - Aug 2023 (1 month)

Supervised room preparation standards, managed cleaning supply inventory, and assisted front desk operations to ensure consistent service quality.

Housekeeping Management Inventory Management Front Office Support Quality Assurance

Front Office Intern

Marriott International – Sheraton Tunis Hotel

Dec 2022 - Jan 2023 (1 month)

Assisted with guest check-in and check-out procedures, managed reservations via Opera PMS, and supported housekeeping coordination.

Opera PMS Guest Service Reservation Management Housekeeping Coordination

Education

Degrees, certifications, and relevant coursework

Typsy

Certifications, Hospitality

Completed certifications in Effective Communication Essentials, Customer Service Recovery, Cybersecurity Awareness, Front Desk Check-in and Check-out, and Interacting with Guests.