At CONCENTRIX Egypt, I supported customers on the Samsung Canada Account by diagnosing technical issues and explaining solutions. I also created, scheduled, and tracked hardware repair tickets.
At CAC International Bank in Djibouti, I assisted customers with account inquiries, banking products, and digital banking tools, and resolved or escalated customer issues.
As a Bank Teller at CAC International Bank, I processed deposits, withdrawals, loan payments, and money transfers, while verifying customer identification and balancing the cash drawer. I hold a Bachelor of Business Administration from Cyprus International University.
