Open to opportunities

hottensiah nyanjui

@hottensiahnyanjui

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ICT specialist with 6+ years in systems support and DevOps.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in technology.

I am an ICT specialist with over 6 years of experience in systems support and DevOps implementation. My career has been marked by a proven ability to resolve complex technical issues across networks, servers, and POS systems. I have a strong focus on system performance and cloud readiness, ensuring seamless business operations in distributed environments.

In my current role as an ICT Support Engineer at Dott Smart Suppliers LTD, I maintain and support a wide range of IT infrastructure, including servers and business-critical applications. I have successfully contributed to DevOps practices by supporting CI/CD pipelines and automating deployment workflows. My expertise in tools like Microsoft Dynamics AX and Ansible has allowed me to optimize ERP systems and prepare for cloud migration initiatives.

Throughout my career, I have prioritized collaboration and user training, providing daily technical support and fostering confidence among staff. I am passionate about leveraging technology to enhance operational efficiency and am always eager to learn and adapt to new challenges in the ever-evolving tech landscape.

Experience

Work history, roles, and key accomplishments

Current

ICT Support Engineer, DevOps Engineer

Current

Dott Smart Suppliers LTD

Feb 2020 - Present (5 years 4 months)

Maintained and supported a wide range of IT infrastructure, including servers, networks, user devices, and business-critical applications. Contributed to DevOps practices by supporting CI/CD pipelines and automating deployment workflows.

Docker Kubernetes Git Python GCP Ansible SQL Linux Jenkins CI CD

ICT Assistant

Naivas Limited

Dec 2018 - Present (6 years 6 months)

Swiftly identified and resolved hardware, software, and network issues to minimize downtime and ensure business continuity. Delivered expert-level support for Microsoft Dynamics AX, including error resolution, configuration adjustments, and system optimization.

Microsoft Dynamics Network Management Troubleshooting

IT Intern

Sibros Enterprises

Aug 2018 - Present (6 years 10 months)

Provided first-line technical support to end-users, assisting with hardware, software, and network-related issues. Participated in system maintenance tasks including software installations, updates, and basic troubleshooting.

Technical Support Hardware Software Installation And Troubleshooting Installation Workstation Configuration

ICT Intern

K-unity SACCO Head Office

Jul 2017 - Present (7 years 11 months)

Supported the IT team in maintaining inventory of hardware assets and documenting incidents and resolutions. Monitored network connectivity and reported anomalies to senior technicians for resolution.

IT Support Ticketing Systems

ICT Intern

Obulex Ltd

Jul 2016 - Present (8 years 11 months)

Conducted manual testing of web and desktop applications to identify bugs and ensure functional accuracy. Created clear and user-friendly manuals to guide end-users through software features, ensuring effective adoption and minimal support queries.

Manual Testing

Education

Degrees, certifications, and relevant coursework

Moringa School

Certificate, DevOps Engineering

Completed a Certificate in DevOps Engineering, focusing on modern software development and operations practices. Gained expertise in CI/CD, containerization, and infrastructure automation.

Africana College of Professionals

Diploma, Counseling Psychology

Pursued a Diploma in Counseling Psychology, gaining knowledge in psychological principles and counseling techniques. This program was in association with Tangaza University.

Newlight Senior Girls’ High School

Kenya Certificate of Secondary Education, General Studies

Grade: B

Achieved a Kenya Certificate of Secondary Education with a Mean grade of B. Completed secondary education requirements.

High Visioned Academy

Kenya Certificate of Primary Education, General Studies

Completed primary education and obtained the Kenya Certificate of Primary Education. This foundational education provided basic academic skills.

Jomo Kenyatta University of Agriculture and Technology

Bachelor’s of Science, Computer Technology

Grade: Second class honors

Obtained a Bachelor’s of Science in Computer Technology with Second Class Honors. Studied various aspects of computer technology, including software development, hardware, and networking.