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HN@hottensiahnyanjui
ICT specialist with 6+ years in systems support and DevOps.
KenyaI am an ICT specialist with over 6 years of experience in systems support and DevOps implementation. My career has been marked by a proven ability to resolve complex technical issues across networks, servers, and POS systems. I have a strong focus on system performance and cloud readiness, ensuring seamless business operations in distributed environments.
In my current role as an ICT Support Engineer at Dott Smart Suppliers LTD, I maintain and support a wide range of IT infrastructure, including servers and business-critical applications. I have successfully contributed to DevOps practices by supporting CI/CD pipelines and automating deployment workflows. My expertise in tools like Microsoft Dynamics AX and Ansible has allowed me to optimize ERP systems and prepare for cloud migration initiatives.
Throughout my career, I have prioritized collaboration and user training, providing daily technical support and fostering confidence among staff. I am passionate about leveraging technology to enhance operational efficiency and am always eager to learn and adapt to new challenges in the ever-evolving tech landscape.
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Work history, roles, and key accomplishments
Dott Smart Suppliers LTD
Feb 2020 - Present (5 years 9 months)
Maintained and supported a wide range of IT infrastructure, including servers, networks, user devices, and business-critical applications. Contributed to DevOps practices by supporting CI/CD pipelines and automating deployment workflows.
Naivas Limited
Dec 2018 - Present (6 years 11 months)
Swiftly identified and resolved hardware, software, and network issues to minimize downtime and ensure business continuity. Delivered expert-level support for Microsoft Dynamics AX, including error resolution, configuration adjustments, and system optimization.
Sibros Enterprises
Aug 2018 - Present (7 years 3 months)
Provided first-line technical support to end-users, assisting with hardware, software, and network-related issues. Participated in system maintenance tasks including software installations, updates, and basic troubleshooting.
K-unity SACCO Head Office
Jul 2017 - Present (8 years 4 months)
Supported the IT team in maintaining inventory of hardware assets and documenting incidents and resolutions. Monitored network connectivity and reported anomalies to senior technicians for resolution.
Obulex Ltd
Jul 2016 - Present (9 years 4 months)
Conducted manual testing of web and desktop applications to identify bugs and ensure functional accuracy. Created clear and user-friendly manuals to guide end-users through software features, ensuring effective adoption and minimal support queries.
Degrees, certifications, and relevant coursework
MSCertificate, DevOps Engineering
Completed a Certificate in DevOps Engineering, focusing on modern software development and operations practices. Gained expertise in CI/CD, containerization, and infrastructure automation.
Diploma, Counseling Psychology
Pursued a Diploma in Counseling Psychology, gaining knowledge in psychological principles and counseling techniques. This program was in association with Tangaza University.
Kenya Certificate of Secondary Education, General Studies
Grade: B
Achieved a Kenya Certificate of Secondary Education with a Mean grade of B. Completed secondary education requirements.
Kenya Certificate of Primary Education, General Studies
Completed primary education and obtained the Kenya Certificate of Primary Education. This foundational education provided basic academic skills.
JTBachelor’s of Science, Computer Technology
Grade: Second class honors
Obtained a Bachelor’s of Science in Computer Technology with Second Class Honors. Studied various aspects of computer technology, including software development, hardware, and networking.
Software and tools used professionally
KenyaYou can contact hottensiah and 90k+ other talented remote workers on Himalayas.
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