SIsidney ifedha
@sidneyifedha
Experienced IT professional transitioning into cloud support roles.
KenyaWhat I'm looking for
As an experienced IT professional with over 5 years in IT support, I have developed a strong foundation in system administration, troubleshooting, and automation. My journey has equipped me with the skills necessary to deploy, monitor, and maintain cloud infrastructure, with a keen focus on cloud technologies and DevOps practices.
Throughout my career, I have successfully managed cloud-based infrastructure, ensuring optimal uptime and performance. My experience includes configuring and managing virtual machines, providing end-user support, and conducting regular maintenance on IT systems. I thrive in collaborative environments and am passionate about leveraging technology to enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
IT Support Technician
FCM Travel Solutions Kenya
Nov 2021 - Present (3 years 7 months)
Responsible for monitoring and troubleshooting cloud-based infrastructure, managing VMs and storage, and providing daily administration and support for computer systems across multiple locations. Duties include user account management, system documentation, and user training.
Field Marketer
Maramoja Transport App
Jan 2021 - Oct 2021 (9 months)
Created awareness of the Maramoja app among drivers and riders, provided training on app usage, and supported the IT team as needed.
Data Entry Clerk
Kenya National Bureau of Statistics
Apr 2018 - Apr 2018 (0 months)
Conducted a national census of street families, ensuring accurate data entry and management.
Industrial Attachment
The Judiciary
Jan 2018 - Apr 2018 (3 months)
Set up and maintained ICT equipment, assisted staff with technical issues, and supported the rollout of in-house applications.
Industrial Attachment
Kenya Bureau of Standards
Jan 2017 - Apr 2017 (3 months)
Managed local area network administration, provided technical support, and maintained ICT inventory during the internship.
Ticket Validator
Agricultural Society of Kenya
Jul 2016 - Aug 2016 (1 month)
Checked the validity of tickets at the gate and maintained a tally of attendees during the event.
Education
Degrees, certifications, and relevant coursework
TPThe Kisumu National Polytechnic
Diploma, Information Communication Technology
2016 - 2018
Grade: CREDIT
Completed a Diploma in Information Communication Technology with a focus on various aspects of IT, including system administration, troubleshooting, and cloud technologies.
Kivaywa High School
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: C+
Achieved the Kenya Certificate of Secondary Education (KCSE) with a grade of C+. This education provided a strong foundation in various subjects.
Sikulu Primary School
Primary School Certificate, Primary Education
2001 - 2010
Completed primary education, laying the groundwork for future academic pursuits.
Availability
Location
KenyaAuthorized to work in
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