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Hossana Sampson

@hossanasampson

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Data analyst using Python, SQL, Tableau, and Power BI to visualize datasets and improve business workflows.

Portugal

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What I'm looking for

I'm ready for a remote role in data, customer support, or virtual assistance, and am available to work with US or EU teams.

At Short Term Rental Academy, I provided virtual administrative support, researched properties for arbitrage opportunities, and optimized Airbnb listings and guest communications.

At Biggy01 Travels and Tour, I assisted customers with travel enquiries, bookings, and itineraries, and followed up across calls and chat. I also maintained customer records and supported sales of travel packages.

At Awesome Villa Estate LTD, I managed operations, site logistics, and data tracking for residential and infrastructure projects. I analyzed project metrics and maintained operational records and stakeholder reporting.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Biggy01 Travels and Tour

Jan 2022 - Present (4 years 10 months)

Assisted customers with travel enquiries and resolved travel-related problems through calls and chat. Handled bookings, travel itineraries, and reservations while driving sales and upselling travel packages.

Customer Support Travel Booking Reservations Sales Upselling Multichannel Communication Database Management

Operations Lead & Data Administrator

Awesome Villa Estate LTD

Dec 2020 - Dec 2022 (2 years)

Managed operations, site logistics, and data tracking for residential and infrastructure projects. Served as primary point of contact for clients, conducted site walkthroughs, and resolved inquiries.

Operations Management Data Tracking Client Relations Corporate Trainer Performance Monitoring Reporting

Executive Secretary & Operations Officer

Better Life Estate and Properties

Feb 2020 - Dec 2020 (10 months)

Drafted official correspondence, daily activity logs, and administrative reports for executive management. Maintained client databases and property records with attention to data integrity.

Executive Support Administrative Reporting Client Relations Database Management Conflict Resolution

Virtual Assistant & Airbnb Co-Host

Short Term Rental Academy

Jan 2025 - Present (1 year 10 months)

Provided virtual administrative support, managed executive email inboxes, calendar scheduling, and daily workflow documentation. Conducted data research and property analysis to identify high-yield real estate arbitrage opportunities.

Virtual Assistant Email Management Calendar Management Data Research Property Analysis Airbnb STR Operations Data Entry

Education

Degrees, certifications, and relevant coursework

Instituto Superior Técnico

Master of Science, Civil Engineering

Pursuing a Master of Science in Civil Engineering, currently in progress.

Google

Professional Certificate, Artificial Intelligence

Completed professional certificates in AI Fundamentals, AI for Data Analysis, AI for Writing and Communicating, AI for Research and Insights, and AI for Content Creation.

Coursera

Professional Certificate, Artificial Intelligence

Completed professional certificates in AI Fundamentals, AI for Data Analysis, AI for Writing and Communicating, AI for Research and Insights, and AI for Content Creation.