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Ana Sofia Dias dos Dias dos Santos

@anasofiadiasdosdiasd

Short-Term Rental Manager at Frente Mar Apartamentos and Surfguesthouse, using occupancy and pricing analysis to guide property operations.

Portugal

Message

At Frente Mar Apartamentos and Surfguesthouse, I manage the commercial and operational performance of short-term rental properties, including reservations, pricing, distribution and guest experience. I use occupancy, booking and channel data to support pricing and business planning.

I prepare and validate operational and financial reports, and work with property management systems, channel managers, booking engines, OTAs and digital check-in platforms. I also investigate booking, payment, reporting and system discrepancies with technology providers.

As a Community Leader with Airbnb Host Community in Central Portugal, I share platform updates and operational guidance with hosts. I also communicate recurring operational feedback to Airbnb representatives.

Earlier, at Associação Mutualista and Santander UK, I worked on reporting, data validation and analytics. I designed and validated reports and dashboards, automated legacy SAS reporting processes, and applied Python and SQL to review risk models and business processes.

Experience

Work history, roles, and key accomplishments

Current

Community Leader

Current

Airbnb Host Community

Apr 2026 - Present (5 months)

Support and engage a regional community of Airbnb hosts, sharing platform updates, operational guidance, and hospitality best practices. Help hosts understand new tools and procedures and communicate feedback to Airbnb representatives.

Community Engagement Hospitality Best Practices Operational Guidance Communication Skills

Current

Short-Term Rental Manager

Current

Frente Mar Apartamentos and Surfguesthouse

Jan 2021 - Present (5 years 8 months)

Manage commercial and operational performance of short-term rental properties, including reservations, pricing, distribution, and guest experience. Monitor occupancy, ADR, booking patterns, and channel performance to support decisions.

Property Management Systems Revenue and Occupancy Analysis Financial and operational reporting Excel Google Sheets Channel Manager OTA Digital Check In Customer Support Process Improvement

Business Intelligence & Reporting

Associação Mutualista

Aug 2021 - Sep 2022 (1 year 1 month)

Performed data validation and documented end-to-end reporting processes, data structures, and business rules. Designed and validated reports, dashboards, and analytical models using Microsoft Power BI, Tableau, and Power Query.

Data Validation Reporting Power BI Tableau Power Query Process Automation SAS

Data Scientist — Internal Audit & Data Analytics

Santander UK

Jan 2018 - Aug 2021 (3 years 7 months)

Applied Python, SQL, and data analytics to review risk models and business processes. Performed portfolio and risk segmentation, investigated data inconsistencies, and produced actionable recommendations.

Python SQL Data Analysis Risk Modeling Portfolio Segmentation Process Automation Robotic Process Automation Data Visualization

Data Science & Analytics — Short-term projects

Pampa Analytics & AngelsCube

Nov 2016 - May 2017 (6 months)

Supported short-term data science projects involving data preparation, quality validation, statistical analysis, and dashboard prototyping using Python.

Data Preparation Validation Statistical Analysis Dashboard Prototyping Python

Risk Analyst, Risk Modelling

Banco Montepio

Jul 2016 - Oct 2016 (3 months)

Applied SAS, SQL, and predictive analytics to customer segmentation, profiling, retention, market-basket analysis, cross-selling, campaign optimisation, and demand forecasting. Developed predictive models and targeted campaign lists to support commercial and strategic marketing decisions.