Chris Hendry

Led a global sourcing team of 11 across North America, UK & EMEA for Defence, Aerospace and Power Generation, exceeding 2023/24 hire targets by 200% and reducing time-to-offer from 52 to 45 days through data-driven process improvements.

Strategically sourced and built pipelines for executive and technical roles in Defence, Aerospace and Nuclear markets, developing targeted sourcing strategies and expert Boolean search techniques to increase candidate flow.

Led sourcing initiatives and pipeline development for Defence and Aerospace roles across North America, collaborating with hiring managers to prepare target lists and execute tactical sourcing plans.

Built the Industrial/Engineering division, placing engineers and executives in local manufacturing businesses, generating new business through cold calling and managing end-to-end recruitment processes.

Managed client relationships and candidate screening for industrial vacancies, conducted interviews and background checks, and supported marketing and payroll processes to place candidates effectively.

Managed sales and retention teams, developed sales plans and training programs, and recruited staff to increase market penetration and customer satisfaction in the retail insurance channel.

Led and coached a team of up to 25 agents, implemented new procedures to improve product quality, managed recruitment and rotas, and delivered regular performance feedback to improve targets.

Coached and implemented training programs for 60+ business banking staff, developing and delivering a customer service and system support training program adopted regionally.