Hope Lancaster

At Grounded Solutions, I support 70–100 customers weekly across four phone lines and six email inboxes, coordinating appointments, fieldwork, utility needs, quotes, and invoices. I use Projul, QuickBooks, and Excel to keep job details, billing documentation, and customer communication organized.

Previously, I managed recurring schedules for more than 130 Ecolab client accounts each month, responding to emergency calls and changing priorities with dependable follow-through. My background in front-desk service, account support, and administrative coordination helps me provide professional, timely support in remote client services, billing, and accounting-support roles.