Chelsea Koceski

I am a remote customer support specialist with over ten years of experience handling inbound and outbound calls, email support, billing questions, and account updates. I consistently enter detailed notes, use CRMs and payment systems like QuickBooks and Stripe, and maintain calm, reliable communication in high-volume environments.

I have worked in contract and call-center roles managing scheduling, payments, cancellations, and issue resolution while balancing efficiency and customer satisfaction. I take pride in accurate data entry, strong Microsoft Office and Google Apps proficiency, and delivering professional follow-up to ensure clear next steps for customers.