Tiah Washington

I am a personable and dedicated Customer Service Specialist with extensive experience in the finance industry. Over the years, I have honed my skills in establishing rapport with clients and providing exceptional service. My positive attitude and ability to work collaboratively make me a solid team player.

In my previous role as a Customer Experience Specialist at Pronto BPO, I was cross-trained in multiple departments, which allowed me to understand the company's needs comprehensively. I successfully analyzed and updated Salesforce software, customized CRM tools, and processed customer service requests efficiently. My proactive approach to diagnosing customer needs and educating them about our products has consistently improved customer satisfaction.

Throughout my career, I have demonstrated my ability to audit internal data, recommend metrics based on observed trends, and train new employees on best practices. I am passionate about enhancing customer experiences and look forward to bringing my expertise to a new role.