Open to opportunities

Hope Haddison

@hopehaddison

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I resolve everyday IT issues and keep users, devices, and digital systems running smoothly.

Cameroon

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What I'm looking for

I'm looking for an IT support role where I can troubleshoot user and system issues, support daily digital operations, and continue building practical technical skills.

I've supported daily IT operations at Victoria United, resolving hardware, software, network, login, and access issues to minimize disruption for staff.

At Enter Sports, I assisted staff with system, login, and platform-related problems, helping maintain workflow continuity. I also supported internal digital systems and helped users navigate software more efficiently.

Through freelance IT support, I've installed and configured Windows operating systems and essential applications, troubleshot Wi-Fi and connectivity issues, and maintained devices through regular checks and basic maintenance.

I'm detail-oriented and practical in diagnosing issues, managing data backups and file organization, and delivering timely technical support that improves user satisfaction.

Experience

Work history, roles, and key accomplishments

IT & Digital Support Assistant

Victoria United

Jan 2023 - Jan 2025 (2 years)

Provided technical support for daily system operations, ensuring minimal disruption to staff activities. Diagnosed and resolved system, software, and connectivity issues across multiple devices.

Technical Support Troubleshooting