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Hooman Shakernia

@hoomanshakernia

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I grow leadership and coaching partnerships through consultative sales, account management, and client success.

Australia

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What I'm looking for

I'm looking to build trusted commercial partnerships around leadership, coaching, learning and organisational capability solutions, combining consultative discovery, account growth and customer success with meaningful client outcomes.

I've grown leadership, coaching and organisational capability partnerships across 10,000 Hours, IECL, AIM and Herrmann International. I translate people and capability challenges into practical commercial solutions for senior executives, HR and L&D leaders.

At IECL, I owned a $2.4M annual revenue portfolio spanning coaching certifications, executive coaching, mentoring and in-house capability solutions. I increased conversion rates from 13% to 25% and helped deliver a record month of 100+ enrolments.

I've built and expanded corporate relationships with organisations including Ernst & Young, the Royal Australian Navy and Korn Ferry, navigating multi-stakeholder decisions, procurement and long-term programme participation. My work combines discovery, account growth, retention, proposal development and cross-functional delivery alignment.

Earlier, I managed HBDI practitioner accounts, became a certified practitioner delivering executive profile debriefs, and improved Salesforce pipeline visibility. I also led admissions and corporate education sales at AIM, while mentoring teams and improving customer onboarding and operational processes.

Experience

Work history, roles, and key accomplishments

Commercial Manager

10,000 Hours

Apr 2026 - Jul 2026 (3 months)

Partnered with senior HR, L&D and executive stakeholders to uncover leadership and organisational capability needs, translating them into tailored consulting and facilitation opportunities. Managed client relationships, dormant account reactivation and new opportunity development across a professional services consulting environment.

Consultative Sales Client Relationships Discovery Proposal Development Leadership Development

Senior Relationship Manager - Coach Education

Institute of Executive Coaching & Leadership (IECL)

Jul 2022 - Apr 2026 (3 years 9 months)

Owned a $2.4M annual revenue portfolio across public programmes, coaching certifications, mentoring, executive coaching and in-house capability solutions, consistently performing ahead of expectations. Managed the full commercial lifecycle from discovery and consultation through to enrolment, account growth, programme adoption and long-term client relationship management.

Account Management Consultative Sales Revenue Growth Customer Relationship Management Strategic Partnerships Discovery Proposal Development CRM Pipeline Management Coaching and Mentoring Diversity And Inclusion

Sales and Admissions Manager

Australian Institute of Management (AIM)

Jan 2021 - Dec 2022 (1 year 11 months)

Directed admissions activity for professional education programmes, converting inbound and warm leads into enrolments across MBA, Mini MBA and qualification programmes. Managed a mix of B2C individual sales and B2B PartnerPack corporate arrangements, supporting organisations without dedicated L&D functions to pre-purchase staff development programmes.

B2C Sales B2B Sales Admissions Lead Conversion Account Management Process Improvement KPI Management CRM

Client Success / Account Manager

Herrmann International

Jan 2018 - Dec 2020 (2 years 11 months)

Managed a portfolio of certified HBDI practitioners across the Sydney region, balancing ongoing account management, frequency-based touchpoints, profile volume optimisation, dormant account reactivation and new business development. Became a certified HBDI practitioner and conducted executive-level profile debriefs, adding a consultative layer to account management beyond product sales.

Account Management Client Success Consultative Sales Salesforce Territory Management Revenue Growth

Senior Patient Relationship Consultant (Acting Team Lead)

SunDoctors Skin Cancer Clinics

Jan 2017 - Dec 2018 (1 year 11 months)

Managed inbound and outbound patient engagement, filling clinic appointment schedules and identifying clinics with available capacity for targeted booking campaigns. Stepped into an informal acting team lead capacity as the manager's trusted 2IC, overseeing team scheduling, onboarding support and day-to-day operations during interstate travel.

Patient Engagement Inbound Outbound Calls Team Leadership Onboarding Process Improvement Data Integrity